Customers may search in English, Chinese or a mixture, depending on the product, their stage of research and the terminology they use locally. Start with the business’s service area, customer needs and the questions people need answered before they buy or enquire.
Chinese-speaking customers may prefer Simplified Chinese, Traditional Chinese or English. The same local market can include different preferences. Choose the writing system and terminology around the intended customers, available content and offer, then test how those choices perform.
For businesses serving both English- and Chinese-speaking customers, the campaign structure should connect each search theme with a suitable message and landing page. Recommendations depend on the service area, audience, budget and available content.